Appointment Policy

Booking Appointments

Appointments can be made online via our website, by phone, via WhatsApp, or in person at the salon. Walk-ins are welcome subject to availability.

Confirmation

All appointments will receive a booking confirmation via email or SMS. Please review your confirmation details carefully and contact us immediately if any information is incorrect.

Arriving for Your Appointment

• Please arrive 5–10 minutes before your scheduled appointment time.
• Late arrivals may result in reduced service time to avoid affecting other clients.
• Arrivals more than 15 minutes late may be treated as a no-show and charged accordingly.

First-Time Clients

New clients are encouraged to arrive 10 minutes early to complete a brief consultation form. This helps our stylists understand your preferences and any sensitivities.

Consultations

A complimentary consultation is included with every appointment. Please communicate your expectations clearly before the service begins. Any concerns raised after the service is complete may limit our ability to provide a remedy.

Service Changes

If you wish to change or add services, please inform us in advance. On-the-day additions are subject to availability and may not always be possible.

Children and Guests

For health and safety reasons, we ask that you do not bring additional guests to your appointment unless absolutely necessary. Children must be supervised at all times.

Personal Belongings

We are not responsible for the loss or damage of personal belongings brought into the salon. Please keep valuables secure.

Right to Refuse Service

We reserve the right to refuse or discontinue service in cases of inappropriate behaviour, health concerns, or any situation that could compromise the safety or comfort of our team or other clients.

Reminders

We send appointment reminders 24 hours and 2 hours before your scheduled time. Reminder delivery depends on the contact details provided at booking.