Cancellation Policy

Our Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our team members who reserve time specifically for your appointment.

Cancellation Notice Requirements

• 24 hours or more notice: Full refund or free rescheduling with no charge
• Less than 24 hours notice: A cancellation fee of up to 50% of the service value may apply
• Same-day cancellations: 50% of the service price will be charged
• No-show: 100% of the service price will be charged (see No-Show Policy)

How to Cancel

You can cancel your appointment by:

• Calling us directly on our main contact number
• Sending a WhatsApp message
• Using the cancellation link in your booking confirmation email
• Visiting us in person

Exceptions

We understand emergencies happen. In cases of genuine medical emergencies or unforeseen circumstances, cancellation fees may be waived at our discretion. Please contact us as soon as possible in such situations.

Deposits

For certain high-demand services or peak times, we may require a deposit at the time of booking. Deposits are non-refundable for cancellations made with less than 24 hours notice.

Group Bookings

For group bookings of 3 or more people, a minimum of 48 hours cancellation notice is required. A deposit may be required to secure group appointments.

Salon-Initiated Cancellations

In the rare event that we need to cancel your appointment, we will notify you as early as possible and offer you a full refund or priority rescheduling at no additional cost.