1. Introduction
We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
2. Information We Collect
We collect the following types of information when you interact with our salon:
- Personal Identification: Full name, phone number, email address
- Appointment Data: Service history, booking dates, stylist preferences
- Payment Information: Transaction references (we do not store full card details)
- Communications: Messages you send us via contact forms or WhatsApp
- Usage Data: How you interact with our website (pages visited, time spent)
3. How We Use Your Information
We use your information to:
- Process and manage your appointments
- Send booking confirmations and reminders
- Improve our services and personalise your experience
- Send you promotional offers (only with your consent)
- Meet our legal and regulatory obligations
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (such as email delivery services) solely to operate our business. All such providers are bound by confidentiality agreements.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal requirements. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
7. Cookies
Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for details.
8. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our website or visit us in person.
Have questions about this policy?
Our team is happy to explain anything in plain language.