Refund Policy

Our Refund Policy

Your satisfaction is important to us. This policy outlines when and how refunds are issued for our services and products.

Services

If you are unhappy with a service received, please inform us before leaving the salon. We will do our best to correct the issue at no additional cost.

• Refunds for completed services are generally not provided unless there was a clear error on our part.
• If a correction is not possible, we may offer a partial refund or complimentary service at our discretion.
• Please raise concerns on the day of the service — complaints raised more than 48 hours after the appointment may not be eligible for a remedy.

Products

• Unopened products may be returned within 7 days of purchase for a full refund or exchange.
• Opened products cannot be returned unless they are faulty or damaged.
• Proof of purchase is required for all returns.

Packages

• Purchased service packages are non-refundable once any session has been redeemed.
• Unused packages may be partially refunded within 30 days of purchase at our discretion.

Gift Cards

• Gift cards are non-refundable and cannot be exchanged for cash.
• Lost or stolen gift cards cannot be replaced.

Memberships

Membership fees are generally non-refundable. Please refer to our Membership Policy for details.

How to Request a Refund

Contact us directly with your booking reference or receipt. We will review your request and respond within 3–5 business days. Approved refunds will be processed within 7–10 business days via the original payment method.